At Tylox your satisfaction is our top priority. Whether you need help with an order have a question about our products or require assistance with returns, our support team is here to help you every step of the way.
1. Contact Preferences & Response Times
We are committed to providing timely professional and friendly support through multiple channels:
Phone Support
- We aim to answer all calls during regular business hours.
- If we miss your call please leave a voicemail.
- If you do not receive a callback within 24 hours we encourage you to send us an email for faster assistance.
Email Support
- We typically respond within 24 business hours (Monday to Friday).
- You can email us anytime at: support@tylox.store
Live Chat Support
- When visiting our website, feel free to use the live chat feature for quick assistance.
- Messages are usually answered within 24 hours on business days.
Response Time
- Our goal is to respond to all customer inquiries within 24 hours, Monday to Friday.
2. Holiday Closures
Please note that our response times may be delayed by up to 24 hours during US public holidays.
We observe the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
3. Contact Information
Business Name: Tylox
Phone: +1 (800) 554-3210
Email: support@tylox.store
Address: 1144 E County Line Rd, Lakewood, New Jersey 08701, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)